Terms & Conditions

Effective Date: 05/06/2025
Last Updated: 05/06/2025

Welcome to www.cocoonfires.com . These Terms & Conditions (“Terms”) govern your use of our website and services.

1. Agreement to Terms

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you must not use our website.

2. Orders and Payments

• All prices are listed in [insert currency] and include applicable taxes unless stated otherwise.
• Payment is securely processed via Stripe.
• We reserve the right to refuse or cancel orders for any reason, including errors in pricing or product availability.

3. Shipping & Delivery

• Shipping times vary based on location.
• Delays caused by third parties (e.g., couriers) are not our responsibility.

4. Returns & Refunds

Please contact us on info@cocoonfires.com.

5. Intellectual Property

All content on our website (text, images, logos, design) is the property of Cocoon Fires Pty Ltd and is protected by intellectual property laws. You may not use, reproduce, or distribute content without written permission.

6. User Conduct

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Upload or transmit viruses or malicious code

7. Liability and Disclaimers

To the maximum extent permitted by law:

• We do not guarantee that the site will be error-free or uninterrupted
• We are not liable for any indirect, incidental, or consequential damages
• Australian users: Your rights under the Australian Consumer Law (ACL) remain unaffected.

8. Jurisdiction

• For Australian residents: These Terms are governed by the laws of Australia.

9. Changes to These Terms

We may revise these Terms at any time. Continued use of the website constitutes acceptance of any changes.

10. Trade Marks

This website includes trademarks which may be the subject of registration applications.

You must not use any of our intellectual property:

In or as the whole or part of your own trademarks or business name or company name; in connection with activities, products or services which are not ours in a manner which may be confusing, misleading or deceptive in a manner that disparages us or our information, products or services (including this website).

You must not authorise or assist any person to do any of the acts specified above. By using the member services, you agree that company Trade Marks may accompany information or services being accessed, viewed and or sent from our services.

11. Restricted Use

Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information obtained from this website.

12. Privacy Policy

We undertake to comply with the terms of our privacy policy which is annexed to these terms and conditions.

13. How we handle e-mails

We will preserve the content of any e-mail you send us if we believe we have the legal requirement to do so. Your e-mail message content may be monitored by us for troubleshooting or maintenance purposes or if any form of e-mail abuse is suspected.

14. Security of Information

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

15. General

We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control. If we waive any rights available to us under these terms and conditions on one occasion, this does not means that those rights will automatically be waived on any other occasion. If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force. To Return to the Website, you acknowledge that you have read, understood and accept the above terms of use.

16. Contact

For any questions regarding these Terms & Conditions, please contact:

Cocoon Fires Pty Ltd
Email: info@cocoonfires.com
Phone: +618 6225 2019
Address: 2/15 Edna Street, Tuart Hill 6060, WA , Australia