PRIVACY POLICY
Effective Date: 05/06/2025
Last Updated: 05/06/2025
Welcome to Cocoon Fires (“we”, “our”, “us”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) for residents of the European Economic Area (EEA) and the Australian Privacy Principles (APPs) under the Privacy Act 1988 for Australian residents.
By using our website www.cocoonfires.com you agree to the collection and use of information in accordance with this policy.
- What Information We Collect
We collect personal data you voluntarily provide when:
- You make a purchase
- Subscribe to newsletters
- Contact us
Personal Data Collected Includes:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed via Stripe; we do not store your full credit card details)
Automatically Collected Information:
- IP address
- Browser type
- Device identifiers
- Pages visited
- Time and date of visit
- Purchase information
- Behavioural information
- Preference information
- Legal Bases for Processing (EEA Users)
Under GDPR, we process your personal data based on one or more of the following legal grounds:
- Performance of a contract (e.g., fulfilling your order)
- Consent (e.g., for email marketing)
- Legal obligation (e.g., tax records)
- Legitimate interests (e.g., site security, analytics)
- How We Use Your Information
We use your personal data to:
- Process and deliver your orders
- Provide customer support
- Send transactional and promotional communications (with your consent)
- Improve our website and services
- Prevent fraud and ensure security
Why are we using your personal details?
- To sell you our products and services – We use your personal details to process your sales order, make sure your payment is received, adhere to the requirements under our Sales Terms & Conditions, deliver products you purchased, exchange products for you if necessary, and refund you if necessary.
- To apprise you about our products and services – We use your personal details to send you alerts and updates about our Products and Services based on your likings. When you buy our products, we will be contacting you without your separate consent to present you with information about our products and services. This is considered our “legitimate business interest” in order to guarantee our business continues to thrive.
- To store your personal details – We will store your personal details until you request us to remove them.
- To safeguard our products and services – As a business, we can only continue to prosper if we strongly protect our business interests. This includes making sure that the orders and payments are valid and our marketing strategies carry the right messages to the right audience. As our consumer, your details will be used to assist us accomplish these goals in order to continue presenting you with the best products and services. This is considered our “legitimate business interest” in order to make sure our business continues to excel.
- To deliver a first-class experience to you continuously – We collect and store certain information from you and from your devices, and browsers (like “cookies”, pixel tags and other targeting technologies). This enables us to remember how you prefer to browse and shop on our websites. It also enables us to present you with the relevant information tailored to your requirements. You can find more information about how we use online tracking technologies such as cookies, pixel tags, and other technologies on our “Cookies Policy” page.
- To run, enhance and manage our products and services – We take proper technical and organisational measures to safeguard personal details against accidental, unlawful destruction or accidental loss, modification, unauthorised use, disclosure or access, in particular where the processing includes the exchange of data, and against all other unlawful forms of processing and misuse.
- Payment Processing with Stripe
All payments are securely processed through Stripe. Your payment details are encrypted and handled according to Stripe’s own privacy and security standards. We do not store your complete payment information.
You can read Stripe’s privacy policy here: https://stripe.com/privacy
- International Transfers
Your information may be stored or processed outside your country of residence, including in countries that may not have the same level of data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (for EEA users)
- Stripe’s certified compliance frameworks
- Sharing Your Data
We only share your personal data with trusted third parties necessary to operate our business:
- Stripe (payments)
- Shipping providers (order fulfilment)
- Email platforms (transactional or marketing emails)
- Analytics tools (e.g., Google Analytics)
We do not sell or rent your personal data.
- Your Rights
EU/EEA Users (GDPR):
You have the right to:
- Access, correct, or delete your personal data
- Withdraw consent at any time
- Restrict or object to processing
- Data portability
- Lodge a complaint with a Data Protection Authority (DPA)
Australian Users (APPs):
You have the right to:
- Access and correct your personal information
- Make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
To exercise any of these rights, contact us at info@cocoonfires.com.
- Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting obligations.
- Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience and analyse website usage. You can manage cookie preferences through your browser settings.
For more detail, please review our [Cookie Policy].
- Data Security
We implement appropriate technical and organizational security measures to protect your data. However, no online transmission or storage system is fully secure.
- Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
- Children’s Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from anyone under 16.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
- Contact Us
If you have any questions or requests regarding this Privacy Policy:
Cocoon Fires Pty Ltd
Email: info@cocoonfires.com
Phone: +618 6225 2019
Address: 2/15 Edna Street, Tuart Hill 6060, WA , Australia
For EU/EEA users: You may contact our Data Protection Officer.
For Australian users: If you are not satisfied with our response, you may contact the OAIC at https://www.oaic.gov.au